Ordering
Do I need an account to place an order?
No. You can check out as a guest. After ordering you can track the order with your order number and the email address you used.
How do I know my order went through?
We email an order confirmation with your order number as soon as the order is placed. If it does not arrive, check your spam folder, then contact us.
Can I order an item that is out of stock?
Each product page shows whether the item is in stock. An item that is out of stock cannot be added to the cart. Contact us if you want to know when it will be available again.
Can you help me work out what I need?
Yes. The system calculator works out runtime and system size from your numbers, and Build a system puts a system together step by step and prices it. You can also send us an inquiry describing the load you need to support.
Shipping
How much does shipping cost?
Shipping is calculated at checkout from your delivery address and the items in your order. You see the price of each delivery option before you pay.
Do you offer free shipping?
Orders above a subtotal threshold qualify for free standard shipping on the lowest-priced delivery option. The cart shows the current threshold. Faster services cost extra.
When will my order arrive?
Checkout shows the delivery options for your address. Delivery dates are the carrier's estimates and are not guaranteed. We email you when tracking is available.
How are heavy items delivered?
Heavy equipment ships by LTL freight. The freight carrier calls to schedule the delivery, so we need a phone number you will answer. Check the shipment before signing for it and note any damage on the delivery receipt.
Can lithium batteries be shipped to me?
Lithium batteries ship by ground only, so they cannot be delivered to some destinations, such as Alaska, Hawaii and US territories. Checkout tells you if an item cannot be delivered to your address.
Where do you ship?
We ship to addresses in the United States. If checkout cannot offer delivery to your address, contact us.
Local pickup
Can I collect my order instead of having it shipped?
Yes. Choose local pickup at checkout to collect your order from our warehouse in Tampa, Florida. There is no shipping charge. We contact you to arrange a collection time, so please wait to hear from us before travelling, and bring your order number.
Cancelling an order
Can I cancel my order?
Yes, until we start preparing it for shipment. Open the order in your account, or find it on the Track order page with your order number and email address, and cancel it there.
A cancelled order is refunded to the original payment method. Card refunds typically appear within 5 to 10 business days.
What if my order is already being prepared or has shipped?
It can no longer be cancelled online. Once it has shipped you can request a return instead.
Returns and refunds
How long do I have to return an item?
You can request a return within 30 days of delivery.
How do I return an item?
Request the return from the order in your account or from the Track order page. We review the request and email you. Please do not send anything back until the return is approved.
An approved return gets a return number (RMA). Write it on the outside of the package and follow the return instructions in the approval email.
When do I get my refund?
We issue the refund once we receive the return. It goes to the original payment method, and any store credit used on the order is returned as store credit. Card refunds typically appear within 5 to 10 business days.
Warranty
What warranty do products come with?
Every product carries its manufacturer's warranty. The manufacturer's warranty terms decide what is covered and for how long.
How do I make a warranty claim?
Contact us at sales@futuregenerators.com or (727) 761-7772 with your order number, the product serial number and a description of the problem. We help you file the claim with the manufacturer.
Accounts and order tracking
How do I track my order?
With an account, sign in and open Orders. Without one, use the Track order page with your order number and the email address used on the order.
How do I get an account?
Accounts are created by invitation or by claiming an order you have already placed. To claim an order, find it on the Track order page and follow the steps there.
How do I download or delete my information?
Sign in and open Profile and privacy in your account. You can download everything we hold on your account or delete the account. Order, payment and refund records are retained as required by tax and accounting law.
How do I stop marketing emails?
Use the unsubscribe link in any newsletter email, or turn marketing emails off under Profile and privacy in your account. Emails about your orders are still sent.
Payment
Which payment methods do you accept?
Payment cards and ACH bank payments. Store credit on your account can also be used at checkout.
Is my card information safe?
Card details are entered into fields hosted by our payment processor, so card numbers never reach our servers. If you save a payment method, we keep only the card brand and last four digits.
Do you charge sales tax?
Sales tax is calculated from the delivery address and shown at checkout before you pay.
When is my payment taken?
Payment is taken when you place the order.
Still need help?
Send us an inquiry and we will reply by email.