Cancelling an order
You can cancel an order online until we start preparing it for shipment. Open the order in your account, or find it on the Track order page with your order number and email address, and choose to cancel it.
A cancelled order is refunded to the original payment method. Card refunds typically appear within 5 to 10 business days, depending on your bank.
Once an order is being prepared or has shipped, it can no longer be cancelled. It has to come back as a return, as described below.
Return window
You can request a return within 30 days of delivery. The 30 days are counted from the day the order was delivered. If the carrier did not record a delivery date, they are counted from the day the order shipped.
After the return window has closed, the order can no longer be returned through the store. If the equipment is faulty, see Damaged or faulty items below.
How to request a return
- Request the return. Open the order in your account or on the Track order page and request a return. Tell us the reason and which items you want to send back.
- Wait for our reply. We review every request and email you. Please keep the equipment and its packaging, and do not send anything back, until you hear from us.
- Get your return number. When a return is approved we email you a return number (RMA) with return instructions.
- Write the RMA number on the package. Put it on the outside of every package you send back so we can match it to your order. A package without an RMA number may be delayed.
- Send it back. Follow the return instructions in the approval email.
If we cannot approve a request, we email you the reason. Reply to that email if you would like us to take another look.
Refunds
- We issue the refund once we have received the return.
- Refunds go to the original payment method.
- Store credit that was used on the order is returned as store credit.
- Card refunds typically appear within 5 to 10 business days, depending on your bank.
We email you when the refund has been issued.
Damaged or faulty items
If an item arrives damaged, contact us as soon as possible with your order number and photos of the item and its packaging. See the Shipping policy for what to do at delivery.
If a product develops a fault, it may be covered by the manufacturer's warranty. We help you file the claim: see the Warranty page.
Questions
Email sales@futuregenerators.com, call (727) 761-7772, or use the contact form. Have your order number ready.