Delivery methods
Checkout shows the delivery options available for your address and the items in your cart.
| Method | Used for | What to know |
|---|---|---|
| Parcel carrier | Most orders | Sent with carriers such as UPS, USPS and FedEx. Faster services are offered where the carrier provides them and cost more. |
| LTL freight | Heavy equipment | Delivered by a freight carrier, which calls to schedule the delivery. |
| Local pickup | Customers near Tampa, Florida | Collect the order from our warehouse. There is no shipping charge. |
We ship to addresses in the United States. If checkout cannot offer delivery to your address, choose local pickup or contact us.
Delivery dates shown at checkout or on a tracking page are the carrier's estimates. We do not guarantee a delivery date.
Shipping costs and free shipping
Shipping is calculated at checkout from your delivery address and the items in your order. You see the price of each delivery option before you pay.
Orders above a subtotal threshold qualify for free standard shipping. The cart shows the current threshold. Free shipping applies to the lowest-priced delivery option for your order. If you choose a faster service, you pay the price shown for that service.
Sales tax is calculated from the delivery address and is shown separately at checkout.
Freight deliveries
Heavy items ship by LTL freight. We need a phone number for these orders because the freight carrier calls to arrange a delivery time. Please make sure the number you enter at checkout is one you will answer.
When the delivery arrives, check the shipment and its packaging before you sign for it. If anything looks damaged, write it on the carrier's delivery receipt before signing and take photos.
Lithium batteries
Lithium batteries, and systems that include them, ship by ground only. Air and express services are not available for orders that contain them.
Because they cannot travel by air, lithium batteries cannot be delivered to some destinations, such as Alaska, Hawaii and US territories. Checkout tells you if an item in your cart cannot be delivered to your address. You can then remove the item, choose local pickup, or contact us.
Local pickup
Choose local pickup at checkout to collect your order from our warehouse in Tampa, Florida. We will contact you to arrange a collection time, so please wait to hear from us before travelling. Bring your order number with you.
Tracking your order
We email you when tracking is available and when the shipment status changes. You can also check an order at any time:
- with an account, under Orders in your account;
- without an account, on the Track order page using your order number and the email address used on the order.
A carrier can take a little time to show the first scan after a label is created.
Damaged or missing deliveries
If your order arrives damaged, is missing something, or tracking shows it delivered and you do not have it, contact us as soon as possible with your order number and, for damage, photos of the item and its packaging. Keep the packaging until we have replied.
You can cancel an order online until we start preparing it for shipment. After that, see the Returns and refunds policy.
Questions
Email sales@futuregenerators.com, call (727) 761-7772, or use the contact form.